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What can I do if I am requested to pay duty fee or customs charges?
Customs duty is a tax levied on imports (and, sometimes, on exports) by the customs authorities of a country to raise state revenue, and/or to protect domestic industries from more efficient or predatory competitors from abroad.
 
Customs duty is required in some countries occasionally.

a. Once you are informed to pay duty fee (less than $20 USD), please send the invoice copy to service@honioptical.com  and we will refund you.
b. If the duty fee is more than $20 USD, please contact us at first and we will help you to deal with it.
c. If the duty fee is higher than your order amount, please don't pay for it and contact us first. We can help you reship the parcel. 
Note: we won't compensate for customs duty paid by customers without HONI's confirmation. 

 
How do I track my order?
a.  Find the "Track Order" option on the top right corner of our homepage and enter your order number (You can also enter your tracking number once the package is shipped out. 
b.   Log in to your account on our site. You will be able to see your order status in the order details;
c.   Send an email to  service@honioptical.com  if you cannot track your order via the above methods. 

Will I be charged for any extra payment apart from the products and shipping fees?
A certain amount of import duty may apply for some countries. For instance, the CSC (customs clearance charge) is required in some European countries. Please contact the local custom for a specific amount of CSC.
 If you are informed to pay duty fee (less than $20 USD), please send the invoice copy to service@honioptical.com and we will refund you.
 If the duty fee is more than $20 USD, you are suggested to contact us at first and we will help you to deal with it.  
 If the duty fee is higher than your order amount, please don't pay for it and contact us first. We can help you reship a new parcel. 

Note: we won't compensate for customs duty paid by customers without HONI's confirmation. 

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