3-Month Warranty: Customers will enjoy a 3-month warranty (3 months from the date you receive the glasses), covering any possible defect in materials and workmanship. This warranty does not cover wear and tear from everyday use, or sudden external force or impact.
30-Day Exchange&Return: You can exchange or refund the unsatisfied glasses within 30 days of receiving. You must pay the shipping fee to mail the glasses to us. If the glasses are found to have a manufacturing defect, we will refund $2.50 of your shipping fee.
Zinff’s customer-friendly exchange&return policy promise to give our customers 100% satisfaction. Please contact us for exchange&return. Your exclusive Customer Service Representativecan help you with the simple process.
Zinff' S LIABILITY
My glasses were damaged on arrival. What can I do?
We will take full responsibility for DOA (Dead On Arrival) problem and we can remake totally free or offer a full refund.
Immediately contact our Customer Service department and provide us with your order number, frame number, along with pictures of the damaged item. In order to make it clearer, please remember to highlight the damaged part.
If the glasses received are not what I ordered. What can I do?
We will take full responsibility if we haven’t strictly processed your glasses according to your order details: prescription, frame (color, and style), and lens type (thickness, color, and coatings).
If the prescription is wrong, please email us a photo of your original prescription, along with the order number, and frame number.
If you received the wrong frame, please email us a photo of it, along with your order number and frame number.
If I received glasses with missing parts or defects, what can I do?
If you received glasses with missing parts, please email us a photo of them, along with your order number and frame number. Please remember to highlight the missing part in the photo.
If your glasses have defects, please email us photos of defects, along with your order number, and frame number. Pleasing remember to highlight the defects in the photo.
If missing parts or little defects won’t affect normal wear, and you’d like to accept the glasses, we can give you a coupon or partial-refund as compensation.
If the glasses are broken after wearing less than 30 days, what can I do?
If your glasses are broken (normal using without deliberate damage) within 30 days of receiving, a new pair will be remade and resent to you freely. Or we can send you a voucher code plus free shipping to place a new order at Zinff.
Oh, no! I entered the wrong prescription! The glasses are unwearable!
No worries! A discount code will be offered so that you can purchase a new pair. Just pay price difference and shipping.
The frame is too big/small for me, so I can’t see clearly through it.
Figuring out the right frame size is a common issue when purchasing glasses online. Just measure your old fit glasses to confirm the frame size, and contact us within 30 days of receiving. We will provide a discount code for you to purchase a new pair. Just pay shipping and price difference.
The glasses are good, but I don’t think they look good on me.
If you don’t like the style, the color, or the coatings, please contact us within 30 days of receiving. We will provide a discount code for you to purchase a new pair. So that you can keep the original glasses you received for backup. Just pay shipping and price difference. If you prefer a refund, that's okay, too. Shipping fees, however, cannot be refunded.
1. Please contact our Customer Service Department to ask for RAN before returning.
2. Frame color in person may differ from what you see on the website, due to light, varying screen resolutions, and photo backgrounds.
3. The frame size printed on the temples is based on different standards for different factories. Please note the actual size is specified in the description of each frame on Zinff.
4. We do not provide replacement service for non-Zinff glasses.
5.Home try-on service is unavailable at present. We suggest that new customers do not purchase more than 2 pairs at the first time.