Exchange & Return Policy
Providing the best product and service to customers is always our mission and goal, so your satisfaction is very important to us. To make sure you get the suitable and comfortable glasses, we have below return policy to protect your right.
30-Day Fit & Style Guarantee:
Zinff has a 30-Day Fit & Style Guarantee that allows customers to make a reasonable replacement or return. Please send an email with a detailed description of the glasses you received to help our support team solve the issue quickly and accurately.
*The replacement will be applied as a coupon, and you will use it to order a new pair. It doesn't cover the price differences and shipping fee. Please note each order only has a one-time exchange&return.
*The replacement order cannot be exchanged&returned again.
*If you prefer a refund, please help our support team locate the issue and submit the application. The refund amount is subject to actual conditions. The shipping fees are non-refundable.
*If you redeemed a coupon for your order, the refund should be based on the coupon's term use of condition.
*The refund cannot be applied if the wrong prescription entered or the wrong frame/lens selected. But we can help with the replacement of the glasses.
*To protect all our customers' rights and safety, we don't offer home try-on service.
365-Day Product Guarantee
Zinff has a 365-Day Product Guarantee which means our customers are eligible for a quality guarantee within 12 months. If the package is broken by transportation, you may need to send a photo of the broken glasses with the outer packaging to our support team.
*If the defect is small and acceptable to you, we are willing to offer a coupon or small gift for compensation.
*All quality warranties do not cover damage caused by accident, negligence, or improper care.
Exchange & Return Process:
Please send us the detailed order information and order issue (email recommended). Our customer service department will help you through the process.
E-mail: Service@Zinff.com
Livechat:
Mon-Sat: 9:00PM--6:00AM EST
Call us:
Mon-Sat: 9:00PM--6:00AM EST