30-Day Fit & Style Guarantee
Zinff has a 30-Day Fit & Style Guarantee that allows customers to make a reasonable replacement or return. Please send an email with a detailed description of the glasses you received to help our support team solve the issue quickly and accurately.

*The replacement will be applied as a coupon, and you will use it to order a new pair. It doesn't cover the price differences and shipping fees. Please note each order only has a one-time exchange&return.
*The replacement order cannot be exchanged&returned again.
*If you prefer a refund, please help our support team locate the issue and submit the application. The refund amount is subject to the actual conditions.
*If you redeemed a coupon for your order, the refund should be based on the coupon's term use of condition.
*The refund cannot be applied if the wrong prescription entered or the wrong frame/lens selected. But we can help with the replacement of the glasses.
*To protect all our customers' rights and safety, we don't offer home try-on service.
*This Fit & Style Guarantee does not cover damage caused by accident, negligence, or improper care.
* Click to check our Terms&Conditions for details. 

365-Day Product Guarantee
Zinff has a 365-Day Product Guarantee which means our customers are eligible for a quality guarantee within 12 months. We offer quality guarantee for our products even though your glasses are beyond 30-day Fit & Style Guarantee. If lenses are scratched or frames are deformed/broken within a year from the date you ordered the glasses, we will help with the replacement glasses. You will receive a discount coupon/store credit to order a new pair of glasses.
*The refund cannot be applied but we can help with the replacement of the glasses.
*The price differences and shipping fees will be charged.
*This Product Guarantee does not cover damage caused by accident, negligence, or improper care.
* Click to check our Terms&Conditions for details.

Exchange & Return Process:
Please send us the detailed order information and order issue (email recommended). Our customer service department will help you with the process.

Email us: Service@Zinff.com (respond within 24 hours on working days & 48 hours on weekends)
Live Chat: 8 pm - 5 am EST, Mon-Sat
Call us: 1(858)609-0485   (8 pm - 5 am EST, Mon-Sat)