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EXCHANGE & RETURN POLICY
We do our best to make exchanges and returns as simple as possible.
We are confident that you will enjoy your Zinff glasses. However, if you are not completely satisfied with your eyeglasses within the first 30 days after delivery, you are entitled to submit the application for a refund or product exchange. Each item can be returned or exchanged for one single time, within 30 days after its delivery.
*The shipping fees are non-refundable.
*The refund cannot be applied if the wrong prescription entered or the wrong frame size/lens type selected. But we can help with the replacement of the glasses.
*The refund cannot be applied if the damaged glasses are caused by accident, negligence, or improper care. But we can help with the replacement of the glasses.
*To protect all our customers' rights and safety, we don't offer home try-on service.
See below for further information on exercising your rights under our 30-Day Fit & Style Guarantee.
Email us at Service@Zinff.com. To start your eyeglasses exchange&return process, please contact our service team and fill in the RMA form. Our support team may ask you several questions about the glasses or the pictures of the glasses at the same time. Our complaint-handling team will review it and reply to you as soon as possible.
When applying for the product exchange, you need to help our customer service team locate the problem and submit the exchange application. The product replacement will be applied as a coupon, and you will use it to place a replacement order. It doesn't cover the price differences and shipping fees. The replacement order cannot be exchanged&returned again.
When applying for a refund, you need to help our customer service team locate the problem and submit the return application. If you redeemed a coupon for your order, the refund should be according to the coupon's term use of condition. All shipping fees are non-refundable.
In the event that eyeglasses are returned for a full refund (doesn't include the shipping fee), they shall be returned to our optical lab to check. We have operations in the United States, China and Hong Kong, and sells products worldwide, which means the return address for the products are different. So please contact our customer service team to confirm where you need to return the products.
All returned items shall be returned in their unused, original and merchantable condition and in their original packaging, including all accessories, such as the glasses case and cleaning cloth.
A tracking number should be provided to our customer service team for all returned items and can be verified and tracked on the tracking site. The return shipment should contain the complete tracking information.
*For USPS, we DO NOT accept First-Class Mail Service/First-Class Package Service because it doesn't contain the complete tracking information of the package, and it may lead to a missing parcel. But we accept Priority Mail Service/Priority Mail Express Service.
*If the package is missing/damaged in transit OR it cannot be tracked down over a month (which will be considered as a missing parcel), only half of a refund (excluding the shipping fee) will be issued.
Refunds will only be processed once the returned item(s) arrive at our facilities, pass the quality&condition checks by our Quality Control Department. All shipping fees are non-refundable.
In the event that customers choose not to return the glasses and prefer a refund, we will apply for half of a refund excluding the shipping fee for the products.
Refunds will be credited to the payment account used for the purchase (credit card, debit card, PayPal, etc.) after the returned products pass the quality checks by our facilities. Please allow up to 14 days from when we receive the item for the credit to appear in your account. Keep in mind that refunds to the credit/debit card may take over 14 days to be processed. It depends on the card-issuing bank.
See below for further information on exercising your rights under our 365-Day Product Guarantee.
We offer quality guarantee for our products even though your glasses are beyond 30-day Fit & Style Guarantee. If lenses are scratched or frames are deformed/broken within a year from the date you make the purchase, we will help with the replacement of the glasses. You will receive a discount coupon/store credits to order a new pair of glasses.
*The refund cannot be applied but we can help with the replacement of the glasses.
*The price differences and shipping fees will be charged.
IMPORTANT NOTES:
* Each item is entitled to a one-time return for a refund or a one-time exchange of equal or lesser value (does not include the shipping fee).
* It is the customer's responsibility to ship the item(s) back within 7 days from submitting the return application. Return requests will not be processed after such timeframes.
* All returned items shall be returned in their unused, original and merchantable condition and in their original packaging, including all accessories, such as the glasses case and cleaning cloth.
* A valid tracking number should be provided to customer service team for the returned items and can be verified and tracked on the tracking site after shipping the items out.
* For USPS, we DO NOT accept First-Class Mail Service/First-Class Package Service because it doesn't contain the complete tracking information of the package, and it may lead to a missing parcel. But we accept Priority Mail Service/Priority Mail Express Service.
* If the package is missing/damaged in transit OR it cannot be tracked over a month (which will be considered as a missing parcel), only half of a refund (excluding the shipping fee) will be issued.
* Returns can only be processed within 30 days of delivery, and are limited to one single time per item. Please note that Zinff.com reserves the right to require proof of error for an item returned.
* Refunds to credit/debit card will be processed over 30 days from the delivery date of the returned glasses sometimes, depending on the card issuing bank.
* All store credits/coupons and exchanges are non-refundable.
* Store credit/coupon is valid for 2 months from the date granted. The validity of store credit/coupon can be extended only once.
* Store credit/coupon may not be used in conjunction with certain coupons/promotions.
* All return settlement requests that were submitted through our site and customer service are final and irreversible. This includes all offers of store credits or exchanges or refunds accepted via a verbal agreement after submission. Acceptance of said offers are final and irreversible as well.
* The customer can only send back the items that were applied through our site or customer service. Any additional items that are included in the returned box that were not filled out on the appropriate return application, will not be accounted for.
You hereby acknowledge and agree with this exchange&return policy.